RETURN POLICY All of our products are carefully inspected before they are shipped to guarantee that you receive the best possible product. In the event of damage during shipping, please contact our Customer Care department for prompt replacement. We will gladly give you a full refund, credit, or exchange when you return any of the blackpearldesigns.com merchandise within 30 days of shipment. Requests will be processed upon receipt of the merchandise. Please follow the instructions listed below for all returns/credits/exchanges:
• Note reason for return/credit/exchange
• Include packing slip with return/credit/exchange
• Wrap merchandise in its original packing
• For exchanges, please indicate which item you'd wish to receive
• Prepay postage and tracking, and mail to:
Black Pearl Designs
P.O. Box 1955
Kamuela, HI 96743
Shipping/handling fees cannot be refunded. You will receive a prompt refund when we safely receive the merchandise. Failure to follow procedures will result in delays.
BACK ORDERS We will contact you if an item is out of stock and let you know when it will be available again. SHIPPING INFORMATION Most orders are shipped within two business days via USPS Priority Mail or FedEx. We do not currently offer overnight delivery for international locations and most addresses east of Colorado.
PAYMENT OPTIONS We accept Visa, MasterCard, American Express, Discover, and Paypal.